Support
Need help with your Chaos Wares products? We're here to assist you.
Contact Us
Frequently Asked Questions
Product Care & Maintenance
Q: How do I clean my physics demonstration devices?
A: Most of our products can be cleaned with a soft, dry cloth. For glass components, use a mild glass cleaner. Avoid getting electronic components wet.
Q: My pendulum has stopped moving smoothly. What should I do?
A: Check that all pivot points are clean and free of dust. A small drop of light machine oil on the bearings may help restore smooth motion.
Shipping & Returns
Q: How long does shipping take?
A: Standard shipping takes 5-7 business days. Expedited options are available at checkout.
Q: What is your return policy?
A: We offer a 30-day return policy for unused items in original packaging. Custom or personalized items may have different return terms.
Technical Support
Q: My electronic device isn't working properly.
A: First, check all power connections and ensure batteries are fresh. If the problem persists, contact our technical support team with your product's serial number.